Warranty Policy and General Terms of Sale

For assistance to retrieve the workshop that prepared your order, please contact our Customer Service.  You will be provided with the appropriate contact to help solve your issues quickly and efficiently.

Consult the repertory of our workshops

To simplify the text, whenever OPEQ is mentioned, it includes OPEQ and its partner workshops.

Upon receiving the order, if the customer notices that any equipment is missing or has been damaged during transport, they must submit a claim within fifteen (15) days following the date of receipt and possession of the equipment. After this period, OPEQ considers the shipment to be compliant, and no claim can be accepted.

Repair and Replacement Policy

During the warranty period, the workshop will choose either to repair or replace the defective product. The choice between repair and replacement will be communicated to the customer within five (5) business days following receipt of the defective equipment. The warranty is honoured in the workshop only.
OPEQ offers a warranty for all types of equipment sold. The warranty period applicable to each type of equipment is specified in the product’s technical sheet, provided to the customer upon delivery. The warranty period begins on the date the product is delivered.
Please note that refunds are not offered under this policy.

Warranty Coverage

The warranty covers any hardware defects or failures, provided that the device shows no physical damage or identifiable liquid spill. The warranty is limited to operational and functional defects encountered under normal use.
Laptop, tablet, and cellphone batteries are covered for a period of three (3) months. A battery with less than 50% of its original capacity at the time of delivery is considered defective and covered under warranty. A battery whose capacity drops below this threshold within three (3) months of delivery is also covered.

Covered Defects and Exclusions

The warranty covers hardware defects and failures occurring under normal usage conditions. It does not apply in the following situations:

• The device shows physical damage, signs of impact, or damage caused by a fall;
• The device shows damage caused by a liquid spill;
• The device has been opened or modified by an unauthorized third party for repair or diagnostics;
• Damage results from a power surge or electrical irregularity linked to improper use;
• Damage is cosmetic and results from normal wear and tear.

The warranty does not cover software. Issues caused by malware or unwanted files are expressly excluded.

Return Procedure

Before returning any equipment, the customer must:

1. Contact OPEQ by phone or email to report the issue and obtain shipping instructions.
2. Perform a complete data backup: OPEQ cannot be held responsible for any data loss resulting from a repair or exchange.
3. Properly package the equipment: All returned items must be protected with suitable packaging. If damage occurs during return shipping due to inadequate packaging, OPEQ reserves the right to refuse warranty service or require payment for full replacement of the equipment. The customer will be informed before any decision is made.

Shipping Fees
In the case of a defect covered by the warranty, shipping fees are handled as follows:

• The customer covers the shipping fees to return the equipment to the workshop;
• The workshop covers the shipping fees to return the repaired or replaced equipment to the customer.

Any equipment returned for repair and deemed functional after inspection will be returned to the customer at their own expense. OPEQ will inform the customer of the estimated amount before any charges are applied.

Your satisfaction is our priority. Please do not hesitate to contact us, we will be happy to assist you.

  CLIC-OPEQ Program Warranty :

The laptops (POR-CL-EC011 and POR-CL-EC012) are guaranteed for 1 year.
The desktop computers (ORD-CL-EC017 and ORD-CL-EC018) are guaranteed for 1 year.
The monitors (LCD-CL-20 and LCD-CL-22) are guaranteed for 1 year.
The smartphones (TEL-IPHONE-SE-2GEN) are guaranteed for 3 months.

All CLIC-OPEQ products are final sales. No refunds or exchanges will be accepted.

OPEQ is not responsible for technical support related to the use of computer equipment or software. All equipment is refurbished in one of our workshops.

If you encounter an issue upon receiving your equipment, such as damaged goods, please contact us as soon as possible so we can assist you with your order.