{"id":9511,"date":"2017-04-04T18:01:03","date_gmt":"2017-04-04T18:01:03","guid":{"rendered":"http:\/\/staging.opeq.qc.ca\/?page_id=9511\/"},"modified":"2026-10-30T13:46:11","modified_gmt":"2026-10-30T17:46:11","slug":"faq-en","status":"publish","type":"page","link":"https:\/\/www.opeq.qc.ca\/en\/faq-en\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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You have a question about OPEQ, our programs, or our equipment? Find answers to the most common questions here. If you cannot find what you are looking for, our team is here to help.<\/p>\n

Contact us \u2192<\/a><\/p>\n

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OPEQ IN GENERAL<\/h2>\n

What is OPEQ’s mission?<\/strong> OPEQ’s mission is to contribute to a green and connected future through the reuse of computer equipment, fostering digital inclusion and employability across Quebec.<\/p>\n

How does OPEQ carry out its mission?<\/strong> OPEQ collects end-of-life IT equipment from businesses and governments, refurbishes it, and redistributes it at low cost to schools, libraries, early childhood centres, community organizations, and low-income families across Quebec. Our mission covers three complementary areas: digital inclusion, employability, and the circular economy.<\/p>\n

How long has OPEQ existed?<\/strong> OPEQ was founded in 1998. In more than 25 years of operation, we have distributed more than 300,000 pieces of IT equipment across Quebec and developed a network of five workshops in several regions.<\/p>\n

How does OPEQ source its equipment?<\/strong> We offer a turnkey service to businesses and federal and provincial government departments for collecting their end-of-cycle IT equipment. These devices, which no longer meet the professional requirements of their previous owners, still serve the needs of our beneficiaries very well.<\/p>\n

What do you do with equipment that cannot be refurbished?<\/strong> Non-reusable equipment is dismantled for parts recovery and the responsible recycling of metals, plastics, and electronic components. OPEQ works exclusively with recycling partners who share the same environmental commitment. We are ISO 14001:2015 certified by the Bureau de normalisation du Qu\u00e9bec (BNQ) and approved by ARPE-Qu\u00e9bec under the Electronic Products Reuse and Refurbishment Program.<\/p>\n

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OUR WORKSHOPS<\/h2>\n

Who refurbishes the IT equipment?<\/strong> OPEQ operates a network of five workshops located across several regions of Quebec: Montreal, Quebec City, Saguenay, Gatineau, and Pointe-Claire. Each workshop has its own social purpose: social integration, support for at-risk youth, vocational training, and adult education. Young people, under the supervision of experienced technicians, clean, repair, and test each device before it is redistributed. By choosing OPEQ, you directly contribute to their journey.<\/p>\n

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REQUESTING EQUIPMENT<\/h2>\n

Who can receive equipment from OPEQ?<\/strong> The following organizations and institutions are generally eligible: primary and secondary schools, both public and private; public libraries; early childhood centres (CPEs) and home-based childcare services; youth centres; seniors’ clubs through their regional association; non-profit organizations with an educational, social, or community mandate. For low-income individuals and families, see our CLIC-OPEQ program.<\/p>\n

Check my eligibility \u2192<\/p>\n

How do I request equipment? Fill out the request form available in our online catalogue. Your request will be processed by our client services team, who will confirm by email whether it has been accepted and which workshop will handle your order.<\/p>\n

Access the catalogue \u2192<\/a><\/p>\n

Can we submit multiple requests per year?<\/strong> Schools may request as much equipment as they need, with no limit on quantity or frequency. For organizations, annual maximums may apply depending on program criteria. Contact our client services<\/a> team to verify your situation.<\/p>\n

Can we order directly from a workshop?<\/strong> No. All requests go through the online catalogue<\/a> and are managed by our client services team, who then coordinates with the workshop assigned to your order.<\/p>\n

What are the shipping fees?<\/strong> You may pick up your equipment directly from one of our workshops, free of charge. If you prefer delivery, costs vary depending on the number of devices and the distance.<\/p>\n

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THE CLIC-OPEQ PROGRAM<\/h2>\n

\u00a0What is the CLIC-OPEQ program?<\/strong> CLIC-OPEQ is a program designed for low-income individuals and families who need access to digital technology. It allows them to acquire a refurbished computer at a very affordable price, in support of digital inclusion and employability.<\/p>\n

Learn more about CLIC-OPEQ<\/a> \u2192<\/p>\n

ENVIRONMENT AND CERTIFICATIONS<\/h2>\n

How does OPEQ ensure it meets environmental standards?<\/strong> OPEQ holds ISO 14001:2015 certification from the Bureau de normalisation du Qu\u00e9bec, a certification maintained without interruption since 2012 and renewed in 2024. We are also recognized at the Elite Level under RECYC-QU\u00c9BEC’s ICI on recycle+ program and approved by ARPE-Qu\u00e9bec. In 2025, we received the Circular 21 Award for reducing 2,704 t CO\u2082e through the reuse and recycling of our equipment.<\/p>\n

View all our certifications and distinctions \u2192<\/a><\/p>\n

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Didn’t find your answer?<\/h2>\n

Our team is available Monday to Friday, from 8 a.m. to 4 p.m.<\/p>\n

Contact us \u2192<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

You have a question about OPEQ, our programs, or our equipment? Find answers to the most common questions here. If you cannot find what you are looking for, our team is here to help. Contact us \u2192 OPEQ IN GENERAL What is OPEQ’s mission? OPEQ’s mission is to contribute to a green and connected future … Continue reading “Frequently Asked Questions”<\/span><\/a><\/p>\n","protected":false},"author":6527,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"default-page.php","meta":{"_acf_changed":false,"footnotes":""},"categories":[444],"class_list":["post-9511","page","type-page","status-publish","hentry","category-footer-en"],"acf":[],"yoast_head":"\nFrequently asked questions - OPEQ<\/title>\n<meta name=\"description\" content=\"The following is a list of questions we are frequently asked. 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